Find my letter
If you paid but never reached the download page — a dropped connection, a closed tab — your letter is safe. Enter the email you used at checkout and the name of the provider on your bill, and we'll take you straight to it.
Letters stay available for 7 days after purchase, then they are deleted permanently. If you're outside that window or something still isn't working, email support@billstand.com and a human will sort it out.